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The information we gather can be classified into two categories: personal information and non-personal information. Personal information encompasses details that can be used to identify an individual, such as name, address, telephone number, and email address. On the other hand, non-personal information includes details that cannot be used to identify a person, such as the type of browser or device used, and the websites that led the visitor to our site.
We gather personal information from customers when they place an order, request a quote, or subscribe to our newsletter. This information may include a customer’s name, address, phone number, email address, and payment information. This information is necessary to fulfill the order, provide customer service, and send promotional offers.
Use of Information
The information we collect is utilized to offer the best possible customer experience. We use personal information to fulfill orders, provide customer service, and send promotional offers. Meanwhile, non-personal information is used to improve the website, analyze website traffic, and understand our customers’ needs.
Moreover, we may use the information we gather to comply with legal obligations, such as tax laws and anti-fraud regulations. In the event of a legal investigation, we may be required to provide information to law enforcement or other government agencies.
Protection of Information
The protection of our customers’ information is of utmost importance to us. To that end, we have put in place reasonable security measures to prevent loss, misuse, or alteration of the information we collect. Our website also uses encryption technology to protect sensitive information, such as payment information.
Additionally, access to personal information is limited to employees who need it to perform their job duties. These employees are bound by confidentiality agreements and are required to keep the information confidential.
We will retain personal information for as long as it is necessary to fulfill the purposes for which it was collected, such as fulfilling orders, providing customer service, and sending promotional offers. We will also retain personal information as long as it is necessary to comply with legal obligations.
You have the right to access, update, and delete your personal information at any time. You may request that we delete your personal information by contacting us using the information provided below. We will delete your information as soon as possible, subject to any legal obligations that may require us to retain the information.